Vault Upgrades & Preventative Maintenance

Modena helps you keep your Vault running as efficiently and safely as possible. 

Save your organisation thousands by mitigating lost productivity

Data Management
3D Laser Scanning

Support Credits

R300.00R3,750.00 ex VAT

Reduce downtime with responsive support that’s just a few clicks away.

  • Software download, installation/uninstallation and deployment creation.
  • Autodesk account management & portal assistance.
  • Serial number and sign in license activation.
  • Network License Manager setup & changes.
  • Troubleshooting error codes and software crashes.
  • Direct remote TeamViewer login.
  • Basic customisation (migrate workspaces, tool palettes, acad.pgp and more)
  • Hardware performance diagnostics.
  • Priority first-in-line support queue < 2 hour response.
  • Plotting and printing issues.
  • System driver updates and performance optimisation.
  • EXCLUDES: Consulting Services.
  • EXCLUDES: Onsite Support.
  • EXCLUDES: How-to training questions.
  • EXCLUDES: BIM 360/Fusion Teams account activation, admin setup and custom documentation.

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What is a Credit?

Let’s start by what a “credit” is defined as. A Credit is a single instance of support whereby Modena
assists you over and above the complimentary self-help email sent when a ticket is logged via
email or the support site.

What is covered under a Credit?

A Support Credit will cover, and it’s value covers the total amount of effort required to resolve, the
following three types of issues:
1. Licensing / Activation errors
2. Autodesk Account Management
3. Installation help

What is not covered?

At this point, we are only covering the three abovementioned types of issues. Resolving more than
one issue on a single Credit is not covered. For example, if you are spending a Credit on
Installation help, and we have completed the installation, we will not activate the software also on
the same Credit since that falls into another category and will require another Credit to be used.
We will, however, always provide a complimentary self-help email before asking for another Credit
to be spent.

What if my Credits run out?

More Credits can be purchased at any point in time and they do not expire. If no Credits are
available you will be charged the standard single-instance support cost. You will however still
receive a complimentary self-help email before being charged.

Why Choose Modena

Tap to learn more

Autodesk Platinum Partner

Modena is the only Autodesk Platinum Partner in Africa. Our Platinum Partner status indicates a significant investment in consulting and development services as well as having demonstrated an ability to deliver the highest level of solution expertise, service, support, and customer satisfaction.​

AEC & PDM Specialised

We have dedicated, highly-skilled teams specialising in Architectural, Engineering & Construction, as well as Product Design, Manufacturing & Mining. As interoperability between programs increases, so does your need for a partner that is able to seamlessly move between both industries.​

Authorised Training Centre

Our ATC accreditation is your catalyst to career advancement. Use our training center and staff of approved instructors to master products and earn professional certification and badging. Our Autodesk Certified Instructors are recognized by the worldwide Autodesk Learning Partner community.​

Proven Track Record

Winner of numerous achievement awards, Modena is proud to be Autodesk’s largest partner in Africa, with more than 70 skilled personnel. Modena has the expertise and experience to analyse needs, then recommend, implement and support the world’s best design technology solutions.

Experienced Staff

All our technical staff are Certified Professionals & Instructors, with vast experience in their respective fields. With over 70 staff members throughout our group of companies, Modena has combined knowledge that is virtually unmatched in our field, that our clients benefit from on a daily basis.​

Socially Responsible

We promote an ethical balance between the dual mandates of striving for profitability and benefiting society as a whole. We keep cognisance of our responsibility to our employees and their families as we go about our business dealings.

Ready to get started?

Our team of experts look forward to streamlining your workflow and adding value every step of the way.