- Yearly Vault Version Upgrade Install.
- Yearly Content Center Migration.
- New version “What’s New” Video.
- User Vault Application Support.
- Product Updates, Patches and Hotfix Installations.
- Installed as they become available after first being tested and verified by Modena in a secure location.
- Cloud Backups.(Optional)
- 24/7 secure cloud backups.
- User Management.
- Adding/removing new users, assigning rights/permissions.
- Future Vault Planning.
- Ongoing communication on how to best adapt your Vault to suit your business requirements.
- Monthly Remote Check-ups Including:
- Backup Validation: Ensuring backups are taking place.
- Defragmenting and optimising the database.
- SQL growth checks.
- Job queue maintenance.
- Rebuilding of search indexes.
- Reindex file properties.
- Management Health Report.
All of the above is offered via a low monthly subscription fee.
What’s not included?
- Onsite support.
- New Vault Installations or Product upgrades (Eg: Vault Basic to Vault Workgroup)
- Software Licences.
- Anything not specifically mentioned.
Terms and Conditions
- By signing up to this service, you agree to pay the monthly subscription costs for 1 year.
- Should you cancel before 1 calendar year has lapsed, you will be invoiced a cancellation fee equal the value of the remaining monthly subscription costs of your contract.
- The cancellation fee is to compensate Modena for future planning and work that takes place preemptively due to the nature of Vault and good Data Management practices.
- Please note: a Vault Care subscription is only sold in addition to an initial Vault Implementation or Vault Upgrade service.