support

Reduce downtime with responsive support that’s just a few clicks away.

Log a Ticket

Includes 1 free complimentary self-help reply for Modena subscription clients.
Thereafter, 1 issue/ticket = 1 credit.

Purchase Support Credits

Credits can be used to log support for the following issues:

Autodesk Download Links

Links to the most commonly used Autodesk software. Can be used in trial mode or activated with your subscription.

Free File Viewers

Make use of these free viewers to view and interact with various file types.

  • Software download, installation/uninstallation and deployment creation.
  • Autodesk account management & portal assistance.
  • Serial number and sign in license activation.
  • Network License Manager setup & changes.
  • Troubleshooting error codes and software crashes.
  • Direct remote TeamViewer login.
  • Basic customisation (migrate workspaces, tool palettes, acad.pgp and more)
  • Hardware performance diagnostics.
  • Priority first-in-line support queue < 2 hour response.
  • Plotting and printing issues.
  • System driver updates and performance optimisation.
  • EXCLUDES: Consulting Services
  • EXCLUDES: Onsite Support
  • EXCLUDES: How-to training questions.
  • EXCLUDES: BIM 360/Fusion Teams account activation, admin setup and custom documentation.
Clear

Need Consulting or Training Services Instead?

If the help you need involves workflow automation or advisory services of a consultative nature, please make use of our consulting services.

Consulting

We pride ourselves in working closely with all clients as we help them achieve their business objectives. From individuals, to large multinational corporations – no company or project is too big or small.

training

Our carefully crafted training programs, delivered virtually, onsite or in one of our classrooms ensures you are making the best use of the latest design technology software solutions at your disposal.

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